FAQ

What are your hours of operations?

• Our website is open 24 hours a day, 7 days a week, 365 / 366 days a year. Call Centre support is available from Monday to Saturday, 9:00 am to 6:00 pm No. +91 9049002369, email : info@ebiostore.com

How can I request for a price list or catalogue?

• Please use the inquiry form to request our price list and complete product catalogue.

 Is it safe to use my credit / debit card at ebiostore.com?

• ebiostore.com uses third-party payment processing services to process all credit/debit card payment transactions.  

What information do you need from me to process my order?

• In order to process your order quickly, we need the following details from you:

          Your billing/shipping information

          Your order

          Your payment details.

Is there any limit on the number of product that I can purchase one time?No

• Limit

 What forms of payment dose ebiostore.com accept for online order?

         Credit/debit card

         Net banking

         UPI

 What if I can’t find the products I’m looking for in your website?

• com stocks a wide range of products. However, if you do not find what you need, please feel free to contact our store by emailing to info@ebiostore.com. We will get back to you as soon as possible to let you know the availability of the requested products.

 How is my order packed?

• eBiostore.com takes greatest possible care in packaging your order.

 Dose ebiostore.com deliver products to any location in India?

• Yes

 How long will it take to deliver my order?

• Delivery times may vary depending on the delivery location as well as the type of product you order.

 How will I know the status of my order?

• The tracking details/ link will be provided to you after dispatch of order. You can check by using same link. Alternatively, you may check the status of your order by calling our Customer Service number: …

 Is it possible to cancel my order after it has been charged?

• No

 Can I change my delivery address after I have placed my order?

• If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online call at +91 9049002369 or email to info@ebiostore.com

 How will my order be delivered?

• Your order will be delivered by best courier partner available at your pin code location.